Legal · Refunds
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We want every student to feel confident when booking a service with Autolux Center. This policy explains how cancellations, rescheduling and refunds work. Any specific terms in your written service agreement take precedence over this general policy.
Your first twenty-minute consultation is free of charge. There is nothing to cancel or refund, and you are under no obligation to book a paid service afterwards.
If you cancel in writing before your first paid session or before any work has begun, you are entitled to a full refund of fees paid for that service, minus any non-refundable third-party costs paid on your behalf with your approval.
If you cancel after a service has begun, we refund the value of sessions and work not yet delivered, calculated on a pro-rata basis from your service agreement. Completed sessions, delivered documents, diagnostic tests and reviewed drafts are not refundable.
Sessions may be rescheduled free of charge with at least twenty-four hours’ notice. Sessions missed without notice may be treated as delivered. Reasonable exceptions are made for illness or emergencies.
If we must cancel a service for reasons within our control, you will receive a full refund for all undelivered work. If we must reschedule a session, we will offer a suitable alternative time first.
Because admission decisions are made by institutions, an unsuccessful application is not by itself grounds for a refund. We will, however, review the outcome with you and discuss options for the next intake.
Email your request with your name, service and reason to our team. We acknowledge requests within two working days and process approved refunds within fourteen working days, using the original payment method where possible.
